I. Team Capabilities: A 10-person sales team provides one-on-one support to the buyer's technical department, offering services such as radiator drawing optimization and heat dissipation performance simulation testing to solve the buyer's technical pain points.
II. Customization Capabilities: 1. Customization Request Response: For non-standard radiator requirements, a "Customization Consultation Channel" is available, providing preliminary solution drawings within 24 hours to adapt to the personalized needs of industrial buyers.
2. Customized Solution Output Capability:** Rapidly break down the demand for customized solutions: Provide a full-process service encompassing "heat dissipation requirement analysis + product design + sample production" for different industries, shortening the sample delivery cycle to 7 days.
3. Supply Chain Value Transmission Capability (Factory Core Differentiating Advantage):** Differentiating itself from trading companies, highlighting the radiator factory's full-chain service capability of "production + customization + delivery," strengthening the buyer's willingness to cooperate.
III. Delivery Capabilities
1. Cross-border Delivery and Quality Control Assurance Capability:** Guaranteed batch delivery, possessing [number] automated radiator production lines with a monthly capacity of [number] units, supporting "small batch trial orders (starting from [number] units) + large batch customization (over [number] units)" to meet different procurement scale needs;
2. Cross-border Quality Control System:** Certified by ISO9001, RoHS, and CE, each batch of radiators undergoes full-size inspection and airtightness testing before leaving the factory, providing test reports;
3. Cross-border Logistics Collaboration:** Partnering with DHL, FedEx, and freight forwarders to provide "factory-to-warehouse" logistics solutions, controlling the logistics delivery cycle for the European and American markets to 15-20 days, reducing the buyer's logistics costs. 4. Long-Term Customer Service Capability (Core of B2B Repeat Purchases and Referrals) Industrial product procurement emphasizes long-term cooperation, enhancing customer loyalty through continuous service:
IV. Warranty Capability
1. Provides a 1-year warranty (depending on product type), with free replacement or refund for quality issues. Customer after-sales satisfaction rate has reached over 99% in the past year, with a customer complaint rate of 0.8‰.
V. After-Sales Capability
1. "After-Sales Technical Support Capability": 7×24-hour technical response, with a response time not exceeding 4 hours;
